At jlmk, your privacy matters. This Privacy Policy explains exactly what personal information we collect, how we use it, who we share it with, and what rights you have as a player in the Philippines. We keep everything in plain Philippine English so it is easy to understand before you register or use any part of our platform.
When you register for an account on jlmk, we collect the personal information you provide directly — this includes your full name, date of birth, email address, mobile number, and your preferred payment details. We collect this information because it is necessary to verify your identity, process your deposits and withdrawals, and ensure that only eligible players aged 21 and above in the Philippines are using the platform. We may also collect device information, IP address, browser type, and session activity logs automatically when you access the platform through a mobile browser or any other device. This technical data helps us detect unusual activity, protect your account from unauthorised access, and improve the overall performance of the platform for Filipino users. All information we collect is limited to what is genuinely necessary to deliver, secure, and improve our services — we do not collect data beyond what serves a clear and lawful purpose under the Philippine Data Privacy Act of 2012.
If you contact our support team by email or through any platform messaging channel, we will retain records of that communication, including any documents or screenshots you share, for as long as needed to resolve your concern and meet our regulatory obligations. When you participate in a promotion or claim a bonus from the Bonus page, we record your opt-in and the activity associated with that offer in order to administer it correctly and prevent abuse. We do not collect sensitive personal information such as government ID numbers unless you are required to submit identity verification documents as part of our responsible gaming or anti-fraud compliance process, in which case those documents are handled with the highest level of care and stored securely. You always have the right to ask what specific data we hold about you by contacting us at [email protected].
The personal data we collect is used exclusively to operate your jlmk account, process financial transactions in Philippine pesos (PHP) through local payment channels, deliver platform features such as sports betting and casino-style entertainment, and communicate with you about your account, promotions, and any changes to our policies. We do not sell, rent, or trade your personal information to any third party for marketing purposes — your data is never used to serve advertisements from outside the jlmk platform. Where we work with trusted third-party service providers — such as payment processors, identity verification partners, or platform infrastructure providers — those partners are contractually bound to handle your data securely and only for the specific purpose we have engaged them for. We will only disclose your information to a government authority or regulatory body if we are legally required to do so under applicable Philippine law, and we will inform you of such a disclosure wherever that is legally permitted.
All personal data stored by jlmk is protected using industry-standard security measures, including encrypted data transmission (HTTPS), secure server environments, and access controls that restrict who within our organisation can view your account data. We retain your personal information for as long as your account is active and for a reasonable period afterwards to meet our legal and regulatory obligations — when your data is no longer required, it is securely deleted or anonymised. If you wish to close your account or request deletion of your personal data, please contact [email protected] with your request and we will process it in accordance with the Data Privacy Act of 2012 and its implementing rules. You also have the right to request access to, correction of, or objection to the processing of your personal data at any time, and jlmk will respond to such requests within the timeframes required by Philippine law.
jlmk uses cookies and similar tracking technologies on its platform to maintain your session, remember your preferences, and gather anonymised analytics that help us understand how Filipino players use the site so we can make it better. Session cookies are essential for the platform to function correctly and cannot be disabled without affecting your ability to log in or use core features. Analytics cookies collect aggregated, non-identifiable data and can be managed through your browser settings at any time. We do not use third-party advertising cookies or share browsing data with external ad networks. If you continue to use the platform after being presented with cookie information, we take that as your consent to our use of cookies in accordance with this Privacy Policy.
As a registered player in the Philippines, you have the right to be informed about how your data is used, the right to access a copy of your personal data, the right to correct inaccurate information, the right to object to certain types of processing, and the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your rights under the Data Privacy Act have been violated. jlmk will review and update this Privacy Policy periodically to reflect changes in our operations, legal obligations, or platform features. When significant changes are made, we will notify you through the platform or by email before those changes take effect. This Privacy Policy was last reviewed in 2025. If you have questions or concerns about any part of this policy, please reach us at [email protected] or visit the FAQ page for quick answers to the most common privacy-related questions Filipino players ask.
Our FAQ covers common questions about data, accounts, and platform safety — or log in to manage your account settings directly.